> For the complete documentation index, see [llms.txt](https://docs.spiroq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spiroq.com/en/guides/navody/troubleshooting/slot-neprodava.md).

# A slot will not vend

The customer adds goods to the cart, pays, and nothing comes out, or the slot in the grid cannot be selected.

## Slot is blocked

After repeated dispense failures the machine blocks the slot itself, so it stops taking money. In the Hub this is in the machine detail on the **Errors** tab and also in **Errors and alerts**.

Before unblocking, we recommend checking the slot on the machine. The cause has to be removed. It can be: an empty spiral, a stuck item, or a wrong join of two slots. Unblocking alone does not repair the motor.

On the machine you turn the slot on again in Service menu → **Slot management**. After clicking the problem slot, switch the state to Slot active.

The slot can also be unblocked in the Hub — open the machine detail → **Slot layout** tab, tap the slot, and in the **Actions** menu choose **Unblock slot**.

## A stuck spiral

In the service menu, try turning that slot (a vend test) to see whether the spiral turns the right way. If it does not turn at all, the problem is probably that slot's motor.

## A stuck lift

When goods are stuck in the pickup or under the lift, take them out physically first.

Only when the area is empty, clear the board faults. On the machine, in Service menu → **Clear lift errors**. The same action can also be done in the Hub — the machine detail shows the warning **Lift service** with the button **Clear lift faults**. Clearing the faults alone, without removing the goods, will not unblock the lift.

On a single-axis lift, pickup can be started remotely from the Hub. We do not recommend doing this with untrained users. The machine detail shows the warning **Lift service** with the button **Pick up goods under the platform**. This option lets you confirm on the machine tablet that the pickup area has been cleared, and unlock the pickup. When goods are under the lift, after confirmation on the tablet the lift goes down to the lowest floor, the goods need to be taken out, and the return confirmed.

## The money was charged and the goods were not dispensed

For a card payment the machine offers a compensation voucher, or the option to request a refund. More information is on the [Refunds and a compensation voucher](/en/guides/navody/troubleshooting/vraceni-penez.md) page. With a SumUp Solo terminal the difference is returned by itself when only part of the cart was dispensed.

For cash, the machine returns coins automatically. When the change fails, the record is in **Errors**.

## The Hub shows the slot as full and on site it is empty

The machine holds the offered quantity of the product. In the slot detail, [clear or stock](/en/guides/navody/everyday-operation/naskladneni.md) the items so the Hub matches what is really in the slot. Only then turn the slot on again.